Meet Our Team
Our team of professionals is dedicated to making Proxima AI the leading platform for innovative customer service solutions.
Beckham Otieno
CEO
Beckham leads our company with a visionary approach, driving innovation and sustainable growth in the AI-powered customer service sector.
Killen Ndagwa
Business Developer Manager
Killen crafts our marketing strategies, ensuring our innovative solutions reach and resonate with businesses seeking to transform their customer experience.
Patrick Muchira
Graphic Designer
Patrick is a creative mind behind our visual identity, bringing our brand to life with stunning graphics and designs that captivate and inspire.
Ihwagi Titus
Full Stack Engineer
Titus brings our AI-driven customer service solutions to life, developing robust and scalable software that powers exceptional user experiences.
Brian Oswe
Software Engineer
Brian specializes in creating intuitive interfaces and optimizing backend systems, ensuring our AI solutions are both powerful and user-friendly.
Antony Mumo
Software Engineer
Tonny focuses on integrating cutting-edge AI technologies into our platform, pushing the boundaries of what's possible in automated customer service.
Proxima AI Platform: CIXS
Discover our comprehensive Customer Interaction and Experience Solution (CIXS), designed to revolutionize customer engagement through AI-powered interactions across all channels.
Proxima - CIXS
Our comprehensive Customer Interaction and Experience Solution (CIXS) integrates advanced AI technologies to revolutionize customer engagement across all channels.
Key Features:
- ✔AI-powered omnichannel support (voice, chat, social media)
- ✔Intelligent self-service customer portal
- ✔Advanced analytics and insights dashboard
Business Benefits:
- ✔Significantly reduce operational costs
- ✔Enhance customer satisfaction and loyalty
- ✔Gain valuable insights for continuous improvement
AI-Driven Customer Portal
A next-generation platform within CIXS that combines AI power with intuitive self-service capabilities for an enhanced customer experience.
Key Features:
- ✔Personalized user experience with predictive assistance
- ✔Natural language processing for easy navigation
- ✔Seamless integration with other CIXS components
Business Benefits:
- ✔Reduce workload on customer service team
- ✔Empower customers with 24/7 self-service options
- ✔Improve first-contact resolution rates
AI-Powered Call Center
Transform your call center with our CIXS-integrated solution featuring advanced AI agents capable of handling a wide range of voice-based inquiries.
Key Features:
- ✔Natural voice interaction with emotion detection
- ✔Contextual understanding for complex queries
- ✔Seamless escalation to human agents when needed
Business Benefits:
- ✔Handle high call volumes without increased staffing
- ✔Ensure consistent service quality across all interactions
- ✔Reduce average handling time for customer inquiries